Help keeping your information safe

Members are asked to be aware of the following website security issues when browsing the Internet:


Members may receive emails purporting to come from Scotwest, asking for confirmation of your personal details (known as Phishing). These emails can be very convincing. Links inside these emails may take you to a site which looks genuine, but seeks to obtain your details illegally. Please note that Scotwest will never ask for your details via email. If you encounter such an email, delete it immediately and do not open any attachments associated with the email.

Safeguarding private information

Don’t reveal your login details to anyone. Keep your member number private, always click the Logout button when you are done, and preferably close your browser window. This ensures your session expires and prevents unauthorised access to your account after you have left your computer.

Auto-remember passwords

Browsers may ask to remember your passwords for particular websites. We recommend against choosing this option. Do not choose this option if you are using a shared computer (such as at an Internet Cafe).

Spyware & Viruses

Your computer could be infected with Spyware without your knowledge. Spyware can log the websites you visit, collect your login details and pass these on to a third party. Ensure your computer is protected by installing reliable anti-virus, anti-SPAM and anti-spyware software. Make sure this software is updated regularly, and run a scan of your computer frequently. Beware of installing facilities that are classed as Adware (which cause advertisements to pop-up every time you perform a specific search or action).

Strong Passwords

Whenever you are asked to choose a password or PIN, choose one that is difficult to guess. Your password/PIN should not resemble your telephone number, date of birth, address or any information that can easily be obtained about you. When choosing a security question, make sure the answer is not obvious. For example, the question Am I married? is not secure because it has only two possible answers, and a 50% chance of being guessed correctly on the first attempt.