Scotwest Withdrawals and Payments 27 July

We have been advised that due to an issue outwith our control at Barclays Bank some payments and withdrawals were not processed on Monday 27 July. We apologise to members for any inconvenience caused and we are working with the bank to rectify this issue and have the payments processed as soon as possible.

Update 29 July

After meeting with Barclays this morning they have advised that they are still working to resolving the problems with these payments and withdrawals and they aim to provide us with a timescale later today. Please note that not all transactions from Monday have been affected but we are aware of a number of cases and apologise again to members affected by this issue.

2.00pm

After receiving confirmation of a solution from Barclays, all outstanding Member transactions from Monday 27 July were processed at 2pm on Wednesday 29 July and should be in nominated bank accounts very shortly. We apologise again to Members affected by this issue.

Wednesday 5 August Staff Training

On Wednesday 5 August Scotwest will open one hour later at 9.30am to allow for staff training.