Fair Life Mark
As a recipient of the mark we must:
- Ensure our communications whether with you in person, online or otherwise must be clear, understandable and not misleading
- Ensure our products whether it is should not discriminate against existing customers
- Treat you fairly If you are having repayment difficulties or facing debt recovery
- Not add fees or costs If you restructure you debt due to repayment difficulties
- Protect your savings under the Financial Services Compensation Scheme
…among more stipulations that are in place to ensure you are treated fairly.
You can find out more about the FairLife Charity and the FairLife Mark here.