Scotwest is one of the leading credit unions in Scotland and, with more than 37,000 members and over £90m in assets, is one of the largest.

As a member owned financial co-operative, our focus is on service and we pride ourselves in the exceptionally high level of satisfaction registered by our members. Our values of Care, Respect, Openness and Honesty drive everything we do and this is reflected in the working environment: we are a Real Living Wage employer; we have a high level of open and transparent communication with all staff and our ethos is that staff normally only work the hours for which they are contracted.

 

We are currently recruiting for:

First Line Administration and Systems Support Assistant

Permanent – 37.5 hours per week

Glasgow Based

We are looking for a First Line Administration and Systems Support Assistant to provide first-line administrative and technical support to internal teams, assist with project coordination, and act as a liaison with external system providers. While the role is internally focused, the effectiveness in managing system bugs and vendor communications directly impacts the member experience. This role supports the smooth operation of business systems and contributes to the successful delivery of IT and digital projects.

What you’ll need to succeed

An experience of administrative, support or project co-ordination roles. Strong organisation and communication skills and ability to prioritise and manage multiple tasks.

A proven ability across a wide range of IT programs and systems and a professional and proactive approach to liaising with internal colleagues and external partners.

What you’ll bring

Experience of IT support from repair and  installation project co-ordination and troubleshooting. Be able to monitor ongoing tasks and respond quickly and accurately to pressing system and hardware issues.

Why join Scotwest?

At Scotwest, we put people above profit. We offer a collaborative, values-driven workplace, great benefits, and the chance to make a real difference in our members’ lives. You’ll be empowered to help shape the future of our services and be part of something more than just a job.

Scotwest First Line Administration and Systems Support Assistant Job Description

Apply now by sending your CV and covering letter to recruitment@scotwest.co.uk 

Closing Date Friday 15 August 2025