Scotwest Choice FAQS

Is the app free?
Yes! The app is free to download on all Android and iOS devices.

I entered my email address in the app – why haven’t I received a code?
Make sure you’ve entered the email address associated with your account. If you’re still not receiving the code, it may be because your account hasn’t been registered yet. To get an app code, log in to Scotwest Choice on a web browser – then, visit the ‘App’ page to get your app login code.

What if my code doesn’t work?
App codes expire after 1 hour so there’s a chance it’s expired. Equally, it’s worth double-checking that you’ve entered the code correctly – mistakes happen to the best of us!

If you want to get a new app login code, enter your email address in the app. Alternatively, log in to your account on a web browser and visit the ‘App’ page.

Just remember, you can only log in to the app on two devices at a time, and login codes expire after 1 hour.

Can I use the app on more than one device?
Yes! You can use the app on a maximum of two mobile devices. Just download the app on your other device and enter your email address (the one linked to your account). You’ll receive an email with your login code to enter in the app.

Alternatively, go to ‘App settings’ then ‘Manage app access’ in the app. You then just need to tap the plus icon to add a device and get a unique login code.

You can also get another app login code by logging in to your Boostworks account on a web browser too. Just visit the ‘App’ page, click ‘Get my code’ and follow the same process.

Remember, codes expire after 1 hour and you’ll be notified via email when you log into the app on a new device.

How to change your PIN
In the app, go to ‘App settings’ then ‘Edit your PIN’. You’ll be prompted to enter your current 4-digit PIN first and then be able to choose a new one.

How to enable/disable biometric login
In the app, go to ‘App settings’ then ‘Enable/disable biometrics’. You’ll then have the option to switch this setting on or off.

How do I log out of the app on a device?
To log out of the app on the device you’re currently using, open the app and go to ‘My Account’ then ‘My Account Settings’ and then ‘Log out’.

You can log out of other devices from the app too. Just go to ‘App settings’ then ‘Manage app access’. In the ‘Active devices’ tab, select the device and then ‘Log out’. This will instantly log your account out of the app on the relevant device.

You can also log out of the app through your Boostworks account on a web browser too. Just visit the ‘App’ page, click ‘Activated Devices’ and then click ‘Unlink code’ from the relevant device to log out.

Is my account information the same in the app?
Yes! All the information linked to your account is the same in the app. Plus, any updates you make in the app will be reflected when you log in to your account via a web browser.

When will I find out if I’ve won?
Winners will have £500 added to their Boostworks account balance on the Monday after each prize draw closes: 12 October, 19 October, 26 October and 2 November.